1. Cancellation
a. Order Cancellation: You may cancel your order within 12 hours of placing it, provided the order has not yet been processed or shipped. To cancel an order, please contact our customer support team at prayagcoldpress@gmail.com or (+91) 9334101682 as soon as possible.
b. Non-Cancellable Orders: Once an order has been processed or shipped, it cannot be cancelled.
2. Refunds
a. Eligibility for Refunds: Refunds are available for products returned in their original condition and packaging. To be eligible for a refund, returns must be initiated within 7 days of receiving your order.
b. Process: To request a refund, please contact our customer support team at prayagcoldpress@gmail.com with your order number and reason for the return. We will provide instructions on how to return the product.
c. Refund Issuance: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account.
3. Contact Us
If you have any questions or need assistance with cancellations or refunds, please reach out to us at:
Prayag Cold Press
Email: prayagcoldpress@gmail.com
Phone: (+91) 9334101682
Address: Chhabilapur More, PS-Nokha, PO - Sirkihindalakh, AT-Rampur, Sasaram, Rohtas, Bihar - 802215
Thank you for shopping with Prayag Cold Press!